To ensure a smooth shopping experience at wandersteps.com, we have established a clear Return and Refund policy. This policy outlines the steps you need to take if you wish to return your travel footwear. Please read through the following sections carefully to understand your rights and responsibilities regarding returns and refunds.

Return Eligibility

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. If the item shows signs of wear or has been used, it may not be eligible for a return. You must initiate the return process within 30 days of receiving your order to qualify for a refund.

How to Request a Return

To request a return, you must send an email to [email protected]. In your email, include your order number, the item you wish to return, and the reason for the return. We will respond to your request within 3-5 business days with further instructions on how to proceed. Please ensure that your email is clear and contains all necessary information to avoid delays.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless otherwise agreed upon with our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. If the item is defective or incorrect, we may cover the return shipping costs, but this must be confirmed in advance.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 7-10 business days for the refund to appear in your account, depending on your banks processing times.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size or style, you must return the original item and place a new order for the desired item. This ensures that you receive the correct product without delay. Please follow the return process outlined above to initiate your return.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the damage to assess the situation. If the item is confirmed to be defective, we will provide instructions for returning the item and will cover the return shipping costs. You must report any issues within 7 days of receiving the item to qualify for a refund or replacement.

Final Notes

We reserve the right to refuse returns that do not comply with our policy. All returns must be initiated via email, and we do not accept returns sent back without prior authorization. Please keep your shipping receipt until your return is processed. For any questions or concerns regarding our Return and Refund policy, feel free to reach out to us at [email protected].